Sales Operations
Sales teams that feed your pipeline and accelerate revenue, from prospecting to close.
- SDR & outbound prospecting
- Lead qualification
- Appointment setting
- Follow-ups & sales nurturing
- Cold lead reactivation
- Sales CRM management
BPO & outsourcing · Morocco
Tailored outsourcing, measurable results.
MSS Connect helps companies across three continents build outsourced sales, customer support, and back-office teams from Morocco, with multilingual talent in 7 languages, more competitive costs, and continuous operational oversight.
Our services
Three operational pillars, one standard of quality.
Sales, customer relations, and back-office: we handle the entire chain, or just the exact link you're missing. You build the team that fits your business.
Customer Operations
Multilingual, multichannel support that protects your customer satisfaction and your reputation.
- Inbound customer service & support
- Help desk & technical support
- Ticket management
- Multichannel assistance
- Complaint handling
- After-sales follow-up
Back Office Operations
Administrative and recurring tasks handled for you, freeing up your in-house teams' time.
- Data entry & processing
- Order management
- CRM updates
- Data validation & quality control
- Reporting & activity tracking
- Recurring administrative tasks
Our process
From your need to a partner that grows with you.
A clear six-step journey: profile selection, training, supervision, KPI tracking, reporting, and continuous optimization. We start by understanding your business, then we build and run the setup over time.
1
Needs analysis
We analyze your company's specific needs: call volumes, required languages, time zones, expected KPIs, and conversion targets.
Objective: define the project scope and the ideal agent profile.We listen first, then build the plan that fits your business.
2
Tailored proposal
Team structure, schedules, languages, CRM/VoIP tools, and pricing model. Our managers get trained on the project while HR shortlists candidates.
Objective: a fully prepared management team before launch.Your goals become our operational plan.
3
Setup & onboarding
Tool configuration (Ringover, HubSpot, Google Workspace…), agent training, script integration, and clear communication flows.
Objective: a smooth, fast, and professional launch.We adopt your processes as if we were part of your company.
4
Operations launch
Pilot project or full team, with daily KPI tracking: SPH, contact rate, conversion rate, and more.
Objective: consistent quality and transparent communication.Your customers, our responsibility.
5
Continuous optimization
Internal audits, call reviews, coaching sessions, and process optimization, all on an ongoing basis.
Objective: improve productivity, customer satisfaction, and profitability.We optimize your performance month after month.
6
Expansion & partnership
After the first few months, we assess results and explore new opportunities: additional languages, broader coverage, and new markets.
Objective: move from vendor to long-term strategic partner.We grow with you, over the long term.
Why Morocco
An operational extension of your business.
Our teams work under your brand, with your processes and your goals. From Casablanca, you build a multilingual team within weeks, at controlled costs.
Multilingual talent
7 languages: ES, FR, EN, IT, AR, DE, PT. A talent pool that's rare in Europe.
Under your brand
Your scripts, your tools, your KPIs. A direct extension of your organization.
Flexible time zone
GMT+1 and extended hours to cover your customers, wherever they are.
7Languages spoken
−40%In costs vs. in-house hiring
15 daysTo build and launch your team
7 days/weekOperational oversight
Industries
Expertise tailored to your market.
We run campaigns for companies with very different requirements, and we adapt to each one of them.
Services & Technology
Support, help desk, and back-office for service companies and tech players.
Automotive & Mobility
Customer relations and support for manufacturers, rental companies, and connected services.
Energy, Construction & Renovation
Acquisition, qualification, and retention in demanding B2B and B2C markets.
Financial & Legal Services
Qualification, appointment setting, and case follow-up in full compliance.
Health, Wellness & Tourism
Reception, bookings, appointment setting, and multilingual administrative follow-up.
E-commerce & Logistics
Support, after-sales service, order tracking, and conversion for online stores.
Results
Our clients have reported up to…
Outcomes reported by our clients and measured campaign after campaign: productivity, return on investment, costs, and satisfaction.
+12%
Productivity
More efficient teams that handle more cases at the same quality.
145%
Return on investment
An ROI above 100 %, driven by sharper processes and lower costs.
−40%
In cost
Significant savings compared to in-house hiring, with no loss of quality.
+10%
Satisfaction
A better customer experience thanks to fast, empathetic, multilingual support.
Immediate
Scaling
The ability to scale teams up or down within days as demand changes.
24/7
Extended coverage
Your business stays active even outside standard working hours.
Client reviews
They trust us.
Companies that trust us with their operations, year after year.
Finding the right business partner makes everything fall perfectly into place. MSS has been our reliable provider for business development and back-office services for three years, consistently delivering quality, efficiency, and problem-solving that are invaluable to our team.
The MSS team brought a unique, structured approach to our daily operations. Fully involved in every aspect of our business, they consistently deliver exceptional value and remain true problem-solvers.
MSS is a trusted partner that always acts with integrity and efficiency. I appreciate their speed, their organization, and their personal approach, which build trust and make every collaboration productive.
What I value most is their adaptability and their determination to overcome challenges. They supported our startup's growth from day one. Today, they've become a real driving force and a strategic partner.
Get a quote
Let's talk about your project.
We start by listening: your volumes, your languages, your goals. Describe your needs, and you'll walk away with a clear plan and a tailored team profile.
37 Rue Jalal Eddine Sayouti, Casablanca 20250, Morocco
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Tell us what you need.
Request a call, get a quote, or simply describe your project. A single conversation is enough to scope your needs and recommend the right setup: sales, customer support, or back-office.
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Want to join our teams?
We're hiring contact-center agents and back-office professionals in Casablanca. Ongoing training, hands-on management, and real opportunities to grow.
